You can pay by PayPal, credit card, ApplePay, iDEAL, GiroPay, Klarna: Pay later or Sofort-Überweisung. It's easy to do by choosing a payment method at checkout. You can currently only pay for a subscription with PayPal.
Only one discount code can be redeemed per order. Discount campaigns cannot be combined with each other.
As a rule, we can no longer apply a discount code after a completed order.
Depending on whether your order has already been processed, we may still be able to adjust the address. In this case, please contact our team as soon as possible.
All orders are usually processed within the first 24 hours (on weekdays) after receipt and handed over to the shipping service provider within 24 - 48 hours. Experience has shown that the delivery time within Germany is around 2 – 4 working days, delivery to other European countries around 3 – 7 working days. Please note that due to the current situation and a temporarily increased order and shipping volume, there may well be longer processing and delivery times.
From an order value of €35.00 we deliver free of charge within Germany. We have listed all other shipping costs for you here.
Within Germany Standard shipping: €3.90 Free shipping from an order value of €35.00
AustriaStandard shipping: €5.90 Free shipping from an order value of €50.00
Other European countries Standard shipping: €9.90 From an order value of €70.00 free shipping
Rest of the world Standard shipping: €34.90 Free shipping from an order value of €200.00
For deliveries to non-EU countries, additional duties, taxes or fees may apply. Please note that we unfortunately cannot cover these fees and you must pay them to the local customs and tax authorities. We recommend contacting customs and/or tax authorities for details before ordering.
We usually ship our packages with DHL. You will receive the tracking code for tracking the shipment with our confirmation email as soon as your package is on its way. You can find out where your package is at any time.
It is generally possible to cancel your order. In this case, please contact our team as soon as possible at firstname.lastname@example.org .
Yes, that is possible. Please email us at email@example.com so that we can find a suitable solution.
Delivery, Returns & Refunds
We are sorry if something went wrong during packing or shipping. Please send us an email to firstname.lastname@example.org so that we can quickly find a suitable solution.
Yes, that is possible. If you are not satisfied with your smartsleep® order, we of course offer you the option of returning your order to us. Pillows in the original packaging and originally sealed food supplements can be returned to us within 14 days without justification.
The return process is very simple:
1. Send us brief information about the cancellation of your order to email@example.com.
2. Our customer service will send you a return label / QR code for the return. Please note that we only assume the costs of a return if it is a return within Germany or a return from abroad for which we are solely responsible (see cancellation policy).
3. Simply drop off your return package at the nearest DHL acceptance point.
4. After receiving and successfully inspecting your return, we will initiate the refund. The amount will be credited to the payment method you have chosen within 7 days or the total amount of your invoice will be reduced by the amount of the returned item.
You need an active customer account to manage your subscription yourself. Sign up with your email address or log into your existing account. Under "My subscriptions" you have all the functions available to manage your payment details or delivery addresses and to edit, pause or end your subscriptions.
Please note: In order to be able to access a subscription, the e-mail address of your account must match the e-mail address given when ordering the subscription. Match address.
Having trouble managing your subscription? Just contact us at firstname.lastname@example.org and we will be happy to help you at any time!
Our subscriptions have no minimum term and can be paused or canceled at any time. Of course, you choose the frequency of the deliveries yourself.
Customer account & smartsleep CLUB
Click on My Account in the menu or at the top right next to the search field and simply register with your email address.
With a customer account, you can simply log in for a faster checkout for your next order, save your delivery and payment information and manage all subscriptions and orders yourself.
With your registration, you are also automatically a member of our smartsleep CLUB and take part in the free loyalty program! Here you can easily collect loyalty points and redeem them for exclusive bonuses and discounts. You can find more information about the smartsleep CLUB here.
Just go to the checkout as usual and enter the 16-digit code of your gift voucher at checkout. If your order does not cover the entire value of the voucher, the remaining amount will remain stored as a credit on your gift card.
Yes, you can use your gift card as often as you like as long as you have credit.
Yes, that is possible. Simply enter your discount code at checkout and then the 16-digit code of your gift card.
We will be happy to inform you about your gift voucher balance at any time. Simply write a short e-mail to email@example.com.
Yes, you can use your gift card for the first payment of your subscription. All further payments cannot be made using a gift card.
smartsleep® is the brand for restful sleep. Developed by former sleep researcher Dr. Markus Dworak stands for smartsleep® for innovative products related to your sleep. Our products are developed together with experts and manufactured in Germany under high quality standards.
From sleep research. For you.
Dietary supplements are used to supplement the normal diet and to prevent nutrient deficiencies. Under "normal" everyday conditions and with the help of a balanced diet, the body is usually supplied with all the important nutrients in sufficient quantities. However, if we come under physical or psychological stress, for example due to little sleep, an increased workload or less rest, or if we neglect our daily diet, for example on business trips, the body's increased need for nutrients can no longer be met. In these cases, dietary supplements help to cover the body's nutritional needs in a simple and harmless way in order to keep it healthy and efficient.
Your body recovers while you sleep and needs important nutrients to do so. Our products were specially developed for the night and provide you exactly when it matters! Our products are also taken before sleeping, as many nutrients cannot be stored permanently in the body.
All smartsleep® food supplements are manufactured in certified production facilities in Germany under strictly controlled conditions. The production takes place strictly according to the legal requirements and in compliance with the highest quality and hygiene standards. We also attach great importance to sustainability and the use of high-quality raw materials. For reasons of quality and shelf life, we unfortunately cannot completely do without packaging that is impermeable to light and oxygen. But we already use 100% recyclable material and are always looking for new solutions.
When taking the smartsleep® liquids (ORIGINAL, IMMUNE, BEAUTY, BEAUTY NIGHT ELIXIR)there are no problems to be expected. These are dietary supplements that consist exclusively of harmless ingredients. If other dietary supplements or vitamin preparations are taken in addition to smartsleep®, the recommended daily dose of individual nutrients may be exceeded. If you are unsure, you should ask your doctor for final advice.
smartsleep® capsules(SLEEP+ and RELAX & SLEEP) and the smartsleep® SLEEP SPRAY not recommended for use during pregnancy and lactation. If you are unsure, the doctor treating you should be asked for final advice.
Our products should be stored in a cool and dry place. Direct sunlight and temperatures below 5°C and above 35° Celsius should be avoided.
smartsleep® consists of natural ingredients that have an impact on the best-before date of the products. As a rule, our products have an unrestricted shelf life of several months after delivery. The exact best before date is also printed on the packaging.
Yes, even after the best-before date has expired, our food supplements can still be taken for up to 2-3 months without hesitation.
All of our products are usually produced with a sufficiently long best-before date (MHD). The best before date is the date up to which a product can be stored at least and consumed without losing its specific properties.
Our food supplements contain many natural ingredients that over time subject to natural degradation. After the expiration of the best-before date, some vitamins and minerals may therefore be present in the products in lower concentrations. This does not mean that our products have to be disposed of immediately after the best-before date. With a possibly slightly reduced effectiveness, the food supplements can be consumed without hesitation even after the best-before date has expired.
With two exceptions, all smartsleep® food supplements are vegan.
smartsleep® BEAUTY and smartsleep® BEAUTY NIGHT ELIXIR contain high-quality collagen hydrolyzate of maritime origin and are therefore not vegan.
smartsleep® ORIGINAL is a specially developed nutrient complex (nutritional supplement) that is taken before sleeping. The nutrients contained in smartsleep® ORIGINAL contribute, among other things, to the normal function of the nervous system (magnesium), support the energy metabolism (vitamin B6), protect the cells from oxidative stress (vitamin B2) and contribute to the reduction of tiredness and fatigue (riboflavin).
smartsleep® BEAUTY consists of important vitamins, minerals and amino acids as well as the two essential beauty nutrients collagen and hyaluronic acid, which support the natural regeneration of skin, hair, nails and connective tissue.
The smartsleep® BEAUTY NIGHT ELIXIR contains the same vitamins and minerals, but is characterized by a higher content of collagen and hyaluronic acid and contains other high-quality premium beauty nutrients such as ceramide, the coenzyme Q10 and bamboo extract with a high silicon content.
Yes, some of our products combine very well and are safe to take together or at the same time. Due to the sometimes high dosage of individual vitamins & nutrients, you should not combine our Liquids (ORIGINAL / IMMUNE / BEAUTY / BEAUTY NIGHT ELIXIR) with each other and always use per night for one each decide on the liquid nutrient mix.
You can easily combine smartsleep® products like this:
Which pillow is ideal for you depends on your sleeping habits, your body constitution and your individual needs. These factors influence the selection of the shape, degree of hardness, size and height of your pillow and decide on special requirements, for example whether the pillow should have special support functions or be easy to transport.
In our Schlafmagazin you will find information about the different sleeping positions and an initial overview of which type of pillow might be suitable for you. Read now
The right pillow heightcorresponds to your personal need for support and depends on your preferred sleeping position as well as the shape of your head, shoulders and neck.
How to determine the optimal pillow height: If you sleep on your back, stand upright backwards (if you sleep on your side, sideways) against a wall, do not lean against it and keep your head straight. The distance between the wall and your head then roughly corresponds to your personal support needs and is best measured using a tape measure and another person.
Our smart® PILLOWS have been specially developed for different sleeping positions and differ particularly in their support, shape, size and application. You can find quick and easy help when choosing your smart® PILLOW as well as further information about our product features in our practical pillow adviser. You can get exact details about your dream pillow directly on the respective product page in our online shop.
In order to obtain particularly high-quality and durable products, we only use the most modern and high-quality materials. The smart® PILLOWS are made from certified viscoelastic memory foam from the brands CertiPur® and CosyPur®, which is characterized by optimal support, effective adaptability to individual pressure, high resistance to germs and the preservation of efficient thermal management.
The supplied standard pillow cover consists of an elastic material mix of polyester and viscose (65% / 35% or 60% / 40%).
The separately available smart® PILLOW CASES are certified according to OEKO-TEX STANDARD 100 and are made of 100% cotton.
Each smart® PILLOW is currently available in a standard size and hardness corresponding to the model. We are constantly developing our products and are confident that we will be able to provide additional and individual product features in the future. You can find an overview of all smart® PILLOWs in our pillow adviser.
Yes, all smart® PILLOWS are ideal for allergy sufferers. The breathable & anti-allergic memory foam enables optimal air circulation and is characterized by a high resistance to mites and germs. The smart® PILLOW CASES are also made of durable cotton and are easy to change and clean.
We attach great importance to innovative materials, a perfect ergonomic shape and high-quality workmanship.
For our range of pillows, we primarily use the high-quality viscoelastic memory foam CosyPur® from BASF. The CosyPur® foam fundamentally differs from other foams due to its strong open-cell structure, which enables permanent air circulation in the pillow. This creates a pleasantly cool microclimate, avoiding heat build-up and perspiration. The foam materials used in the smart® PILLOWS guarantee optimal pressure relief for the body and ensure the highest level of comfort. In addition, the smart® PILLOWs are characterized by excellent long-term use properties and a long service life.
Each smart® PILLOW is developed and manufactured by a competent team of sleep researchers, product designers and specialized producers and undergoes several quality tests. All smart® PILLOW CASEs meet the OEKO-TEX STANDARD 100.
Yes, that is possible. After receiving your order, you have up to 14 days to test and try out your smart® PILLOW. If you are not satisfied with your selection, you can return the pillow to us in the original packaging within 14 days without giving a reason. You can find more information about the return process here in the FAQ under Delivery, returns & refunds or our Revocation instructions.
For reasons of hygiene, we recommend regularly airing out the foam core and changing and washing the pillowcases. The foam core itself is not washable. If necessary, you can carefully clean the surface of the foam core with a damp cloth and then allow it to dry sufficiently.
It is normal for memory foam pillows to have a new smell immediately after unpacking and may smell a bit unpleasant at first.The slightly chemical odor typically arises during the manufacture of the foam and is unhealthy harmless and not harmful. All smart® PILLOWs consist of certified memory foam (CertiPur® & CosyPur® from BASF) that has been tested for harmful substances and are produced under controlled conditions .
We recommend airing out the smart® PILLOW for up to 24 hours after unpacking so that the foam can unfold freely and unwanted odors can dissipate.